Establishing policies and procedures for identifying and managing conflicts of interest
Document Name | Conflict of Interest Manual |
Unit | Compliance Officer |
Date | Name | Position/Title | Signature |
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Version | Date | Comments | Prepared/Revised by |
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Name | Position/Title |
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In this Manual, except where the context otherwise demands, the following words and expressions shall have the following meaning:
Abbreviation | Definition |
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Board | Board of Directors |
VARA | Dubai's Virtual Assets Regulatory Authority |
Company | The Company |
This Conflict-of-Interest Manual (the 'Manual') Establishes the internal policies, procedures, and requirements of Mc. Coin Virtual Assets L.L.C ('the Company') with respect to conflicts of interest. The Company is committed to treating its clients fairly and requires its staff to conduct themselves with the highest standards of integrity. Failure to identify and appropriately manage conflicts of interest could result in inappropriate or adverse consequences for the clients, Investors, Company, and staff.
Owing to the nature of the Company's business activities, circumstances may arise in which competing interests create actual or potential conflicts of interest. A conflict of interest is deemed to exist when the pursuit of one party's interests could reasonably be expected to compromise, impair, or place at a disadvantage the interests of another.
This Manual is applicable to the Company's Board and all its staff. All staff must fulfill their roles and responsibilities with respect to this Manual.
This Manual was prepared for the purpose of the VARA license application. The content of this Manual may be updated to address the business and regulatory requirements as and when they become available, during the implementation phase of the Company, prior to the launch of the Company.
In the context of this Manual, a conflict of interest is a situation in which the Group, Company, Board, staff, Investor or Client, has a business or personal interest that competes or could potentially compete with the interests of anyone or more Group, Company, Board, staff, Investor or Client. There are many varieties of conflicts of interest that apply to a wide range of behaviors and circumstances. Conflicts of interest relevant to the Company can arise between:
For the purposes of this Manual, conflicts of interest include actual conflicts (i.e., those that have already arisen), potential conflicts (i.e., those that may arise under specific circumstances), and perceived conflicts (i.e., situations that may reasonably be seen to present a conflict, even if none exists in fact). Some conflicts are ongoing in nature and require continuous management, while others may arise in connection with a specific event (e.g., a payment transaction) and can typically be addressed through one-time mitigation measures.
The Company shall always be committed to ensuring and managing the conflict of interest of the Company, its staff and its clients.
Where the Company cannot reasonably avoid conflicts of interest, it must disclose such conflicts of interests to its affected clients, who must be treated fairly.
Where the company, a member of the Board or any staff have an interest or a relationship that may reasonably impair its objectivity in a transaction or give rise to an actual or potential conflict of interest in relation to the transaction, the Company must disclose the nature of the conflict to its affected client. Furthermore, to the extent that the Company can, it must sufficiently protect, manage and minimize such conflict by adopting appropriate measures to ensure fair treatment to its affected client (i.e. Chinese Walls).
The Company must maintain a special register for conflicts of interest. This register must record, in detail, the conflicts and management and remedial measures taken.
Where the Company is representing itself as being independent when conducting a Virtual Asset activity, it will not receive any third party fees, commissions or benefits. Furthermore, the Company will not have any close links or other legal or economic relationships with third parties in relation to the provision of services related to the Virtual Asset activity.
The Company shall observe all local, regulatory, statutory and fiduciary requirements when identifying and managing conflicts of interest.
Conflicts of interest may arise within the Company in various circumstances. Staff are expected to identify potential conflicts to ensure they are managed appropriately and in accordance with this Manual. Common areas where conflicts of interest may arise include, but are not limited to:
See Section 6 for further examples of conflict of interest scenarios within the Company. All stakeholders, including Board Members, Senior Management, and staff, have a personal responsibility to disclose any conflicts of interest and to abstain from, or take relevant measures regarding, transactions that may involve a conflict of interest.
If a conflict of interest is identified, it must be managed promptly and fairly through the following escalation process:
The Company must take all reasonable steps to ensure that conflicts of interest do not adversely affect the interests of clients, the Company, investors, shareholders, or other stakeholders. This is achieved through identification, prevention, and effective management of such conflicts. The Company may use various measures—individually or in combination—including, but not limited to, the following:
A conflict of interest may arise if a staff member receives or offers a gift or entertainment that constitutes an inappropriate incentive for the staff, the Company, a third-party representative, client, or vendor to act in a certain way. The Company does not permit the offering or acceptance of gifts or entertainment by staff unless it is reasonable, proportionate, and for a legitimate business purpose. See the Anti-Bribery and Corruption Policy.
Staff interests outside their role at the Company may conflict with the interests of the Company or its clients and must be managed to maintain the integrity of the Company and its staff. Additionally, outside business interests may expose staff to confidential information of a client or potential client, resulting in a conflict of interest. See the Anti-Bribery and Corruption Policy.
The Company must maintain clear structural segregation between business and infrastructure functions to ensure independent operation of business activities and risk management. The Company must also implement and uphold an internal control environment based on the 'Three Lines Model' framework, which defines and reinforces risk management, control, and reporting responsibilities across the organization. Independence of key control functions, including Compliance, Risk, and Internal Audit, is required for effective oversight and accountability.
The Company must operate escalation and resolution procedures for conflicts of interest (client-related or otherwise). Staff must follow the internal escalation process as described in Section 4.
The Company must provide appropriate channels for reporting or whistleblowing conflicts of interest within the Company when a staff member considers this the appropriate channel to draw attention to the matter. The Whistleblowing Policy sets forth the principles for staff to report concerns or suspicions regarding possible violations of laws, rules, regulations, or Company policies, standards, or procedures, including the Company's values and beliefs.
Examples of conflicts of interest scenarios that may occur in the Company:
Category | Type | Description |
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Staff vs Client | Information Dissemination | Conflicts relating to the use of clients' confidential information. |
Staff vs Client | Cross-selling products | Conflicts of interest may arise between the Company, a staff and a client if the staff engages to the detriment of a client in cross-selling activities or providing multiple services/products to the client, which are not in the best interest of the client, principally to generate higher fees or revenue on behalf of the Company. |
The Company vs staff | Family / Close Personal Relationship | Conflicts of interest may arise between the Company, a staff, a client, or a vendor if a staff deals with individuals who are family members or close personal relationships in the course of conducting business for, or on behalf of, the Company. These dealings may compromise or call into question the staff's judgment, ability to act objectively or properly discharge their duties and responsibilities owed to the Company and/or clients. This may give rise to the risk of reputational damage to the Company, including the risk of, or appearance of, impropriety. |
Client vs the Company | Gifts and entertainment received | A conflict of interest may arise between staff and the Company, a client or a third party if a staff receives gifts and/or entertainment that may inappropriately incentivize the staff to act in a way that may conflict with the interests of the Company, the client and/or the third party. |