for Direct Honest Safe International Exchange FZE
At Direct Honest Safe International Exchange FZE ("Direct Honest Safe International Exchange FZE" or "DHS Exchange"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, store, process, and protect your personal data when you use our services.
This Privacy Policy outlines how we collect, store, process, and protect your personal information in compliance with the latest Financial Action Task Force (FATF) recommendations, the UAE Data Protection Law (2021), and the Virtual Assets Regulatory Authority (VARA) regulations.
We are dedicated to maintaining transparency regarding how we handle your personal information and ensuring that we adhere to global standards for privacy, security, and legal compliance.
By using our services, you consent to the practices described in this Privacy Policy. If you disagree with any part of this policy, we recommend that you refrain from using our services.
We collect the following types of personal information to provide our services, comply with regulatory obligations, and improve your user experience:
Full Name: First and last name,Date of Birth: To ensure you meet age-related requirements,Nationality: For KYC (Know Your Customer) and regulatory compliance,Contact Information: Email address, phone number, physical address.
Bank Details: Including bank account numbers and payment methods,Payment Information: Credit card details, payment history, and virtual asset wallet addresses,Transaction History: Details of virtual asset purchases, sales, transfers, and exchanges.
Government-Issued IDs: Passport, national ID card, or driving license,Proof of Address: Utility bills, bank statements, or official documents,Biometric Data: If required for identity verification (e.g., facial recognition, fingerprints)
IP Address: To detect and prevent fraud, and to improve security,Browser and Device Information: Including device type, operating system, and web browser,Cookies and Tracking Data: For analytics, user experience improvement, and personalization
Facilitate your access to and use of our platform, Process transactions, Manage your account, and Provide customer support.
Know Your Customer (KYC): Collect and verify your identity to prevent fraud, money laundering, and terrorist financing. Report suspicious activities to relevant authorities. Comply with legal obligations such as tax reporting.
Enhance the security of your account by identifying and mitigating potential risks, unauthorized access, and fraudulent activities. Monitor and analyze platform usage to detect and prevent security breaches.
Send you essential notifications (e.g., transaction confirmations, account updates, security alerts). Respond to your inquiries and provide support. Send marketing communications (with your consent, where required).
We retain your personal data only for as long as is necessary to fulfill the purposes for which it was collected, including for legal, regulatory, accounting, or reporting requirements.
KYC documents and verification data will be retained for a minimum of 5 years after the termination of your account, as required by AML/CTF regulations.
We retain data related to virtual asset transactions, including wallet addresses, transaction IDs, and amounts, for a minimum of 5 years.
Account data may be retained until you request deletion or termination of your account, subject to legal and regulatory obligations.
We may share your personal data in the following scenarios, always ensuring appropriate safeguards are in place:
We may engage third-party service providers to support various aspects of our operations, such as identity verification, payment processing, cloud hosting, and customer support. These providers are contractually bound to protect your data and use it only for specified purposes.
We may disclose your information to UAE regulatory bodies, including VARA, and other relevant authorities, as required by law or in response to valid legal requests (e.g., court orders, subpoenas). This includes compliance with FATF guidelines and AML/CTF procedures.
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to confidentiality agreements and continued adherence to this Privacy Policy.
We may disclose your personal data in cases where it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or the public, as permitted by law.
We implement robust security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
Sensitive data such as financial and identity information is encrypted both in transit and at rest using industry-standard encryption protocols.
Access to your personal data is restricted to authorized personnel only, and is based on the principle of least privilege. All access is logged and monitored.
We perform regular security audits and assessments to identify and mitigate vulnerabilities, ensuring the ongoing effectiveness of our security controls.
While we take reasonable measures to safeguard your personal information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
As per the UAE Data Protection Law (2021) and other applicable regulations, you have certain rights regarding your personal data:
Right to Access, Right to Rectification, Right to Erasure, Right to Restriction of Processing, Right to Data Portability, Right to Object to Processing, Right to Withdraw Consent.
To exercise any of these rights, please contact us at the contact details provided in Section 10.
We use cookies and similar tracking technologies to improve your experience on our platform, analyze site usage, and personalize content.
Remember your preferences, Provide personalized services, Analyze site usage and performance, Deliver targeted advertising.
By continuing to use our platform, you consent to our use of cookies as outlined in this policy. You can manage your cookie preferences through your browser settings.
As a licensed virtual asset service provider, Direct Honest Safe International Exchange FZE adheres strictly to international and local regulatory frameworks.
We collect and verify your identity, address, and other relevant details before allowing you to use our services, in compliance with VARA and AML regulations.
We continuously monitor transactions for suspicious activity and comply with reporting obligations to prevent money laundering and terrorist financing.
We use advanced tools and processes to detect and prevent money laundering and terrorist financing, ensuring a secure and compliant trading environment.
As per VARA's guidelines, we ensure that virtual asset services we provide are transparent, fair, and secure for all users.
We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, technological advancements, or new services.
Our business practices, Legal requirements, Technological advancements, New services.
Any updates will be posted on this page, and the effective date will be revised accordingly. We encourage you to review this policy periodically.
If you have any questions regarding this Privacy Policy or the processing of your personal data, please contact our Compliance Department: